There are many ways to make the same product. Sometimes all it takes is a very simple tool. New technologies and improvements to equipment should not be overlooked. However, the principle issue is to build in quality and designing operations and equipment so that people are not tied to machines but are free to perform value-added work that is appropriate for humans.

If you invest in new equipment or new technology that require people to watch them just to make sure they are performing properly, you must ask "Who is working for whom?"